UPS’s $20 Billion Problem: Outdated Operations

UPS is playing catch-up. Despite the crush of new automation, logistics and warehousing technologies that have become standard in many industries, many of the sites in UPS’s network are still using now-outdated equipment and a number of manual processes that reduce efficiency and increase labor costs. Today, only about half of UPS’s packages are processed through modern, automated facilities—compared to 96% for FedEx. The company plans to be able to process all packages through automated hubs by 2022—an urgent need, thanks to the e-commerce revolution.

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