Holiday Shipping 2017: Changes to Guaranteed Service Times

by LJM Group

Every holiday season, UPS and FedEx implement temporary changes to their delivery schedules and guaranteed service times. Here are the details for the 2017 season that may impact your business:


UPS Air and International Air packages picked up or delivered within the United States are guaranteed throughout the holiday season. Commitment times for Air and International Air packages scheduled for delivery on Nov. 24 and between Dec. 18–23 will be extended as follows:

  • UPS Next Day Air Early and UPS Worldwide Express Plus services will be extended by 90 minutes.
  • All other Air and International Air services will be extended to end-of-day.

UPS Ground/Standard
The guarantee is suspended for all UPS Ground shipments, including shipments to and from AK, HI and PR, and UPS Standard shipments picked up or scheduled for delivery Nov. 27–Dec. 24.


FedEx Express
The FedEx Money-Back Guarantee will be suspended for the following dates:

Wednesday, Nov. 22, 2017, for shipments that reach their destinations within 90 minutes of the scheduled commitment time.

Monday, Dec. 18, through Saturday, Dec. 23, 2017, for shipments delivered by the end of the day on the published delivery commitment date.

FedEx Ground
For FedEx Ground packages scheduled for delivery on the day after Thanksgiving, the delivery commitment will be extended to the next business day for application of the money-back guarantee.

The money-back guarantee for FedEx Ground and FedEx Home Delivery® will be suspended temporarily for packages picked up on Monday, Nov. 27, through Sunday, Dec. 24, 2017.

FedEx Freight
The FedEx Freight no-fee money-back guarantee will be suspended for shipments with required delivery dates of Monday, Dec. 18, 2017, through Tuesday, Jan. 2, 2018.

The FedEx Freight service will be closed from December 23–25, 2017, and Dec. 30, 2017–Jan. 1, 2018.

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