“Demanding innovation and excellence in every channel,” today’s online shoppers are increasingly expecting premium shipping options like next-day and even same-day deliveries as part of their online retail experience.

In a 2017 survey, 25% of respondents even stated that they had abandoned a prospective order because their preferred shipping option wasn’t available. On top of that, shoppers are increasingly concerned about having the option to choose which carrier would deliver their purchase.

Read the full article at Total Retail.